VENNOR

VENNOR Terms of Service

Version 1.0.0 · Effective 2026-07-02 · Vennor (Pty) Ltd (registration 2024/814236/07), South Africa

1. About These Terms and Your Acceptance

Last updated: 16 June 2026 | Version: 1.0.0

These Terms of Service (the "Terms") are a binding agreement between you and Vennor (Pty) Ltd ("Vennor", "we", "us" or "our"), a private company incorporated in the Republic of South Africa with company registration number 2024/814236/07 and its registered office at KWAMAGWAZA MISSION, MELMOTH, KWAZULU-NATAL, SOUTH AFRICA, 3835.

These Terms govern your access to and use of the VENNOR web app, the VENNOR desktop app (Windows) and the VENNOR mobile app, together with all related features, content, websites (including https://vennor.co.za) and services we provide (together, the "Services" or the "Platform").

Please read these Terms carefully

These Terms contain important provisions that affect your legal rights, including limitations of our liability, an indemnity you give to us, the basis on which we may suspend or close your account, and the governing law and dispute resolution process. We have tried to write them in plain and understandable language, as required by the Consumer Protection Act 68 of 2008 ("CPA"). If anything is unclear, please contact us at help@vennor.co.za before you use the Services.

Your acceptance

By creating an account, ticking a box indicating that you accept these Terms, or otherwise accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.

How this agreement is formed electronically (ECTA)

In terms of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), you agree that:

Related documents

These Terms incorporate by reference, and should be read together with, the following documents, each available on https://vennor.co.za:

Where there is a conflict between these Terms and a product-specific or plan-specific term that you have separately accepted, the more specific term prevails for that product or plan only.

2. Definitions and Interpretation

In these Terms, unless the context indicates otherwise:

Interpretation

Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. The words "include", "including" and "in particular" are not words of limitation. References to a statute include amendments to and re-enactments of that statute. Where a number of days is prescribed, it is calculated excluding the first day and including the last day, unless the last day falls on a day that is not a business day, in which case the last day is the next business day.

3. Eligibility, Age and Guardian Consent

Minimum age

You must be at least 13 years old to create an Account or use the Services. The Services are intended primarily for students and are not designed for children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will delete it, in line with our Privacy Policy and sections 34 and 35 of POPIA (which protect the personal information of children).

Users aged 13 to 17

If you are between 13 and 17 years old, you may only use the Services if:

  1. a parent or legal guardian (a "competent person" as defined in POPIA) has reviewed and agreed to these Terms on your behalf and consents to your use of the Services; and
  2. that parent or legal guardian also consents to any payment, subscription or financial commitment made through your Account.

By using the Services while under 18, you confirm that you have obtained this consent. We may, at any time, require verifiable proof of guardian consent and may suspend or restrict an Account until it is provided. A parent or guardian who consents accepts these Terms on the minor's behalf and is responsible for the minor's use of the Services and for any amounts payable.

Capacity

If you are 18 or older, you confirm that you have the legal capacity to enter into a binding agreement. If you use the Services on behalf of an institution or another person, you confirm that you are authorised to bind that institution or person to these Terms.

Jurisdiction

The Services are operated from South Africa. You are responsible for ensuring that your use of the Services is lawful in your location.

4. Accounts, Sign-In and Security

Creating an Account

You can register using your email address and a password, or through social sign-in via Google or LinkedIn. When you use social sign-in, the relevant provider shares certain profile information with us as described in our Privacy Policy, and that provider's terms also apply to your use of their service.

One account per person

Each person may hold only one Account. You must provide accurate, current and complete information when you register and keep it up to date. You may not create an Account using false information, impersonate another person, or create or use an Account on behalf of someone else except where you are a parent or guardian acting for a minor as permitted in clause 3.

Account roles

Accounts may carry different roles, including student and Campus Partner. Additional terms apply to the Campus Partner role, and are set out in the Campus Partner section of these Terms and in the separate Campus Partner Terms.

Keeping your Account secure

You are responsible for:

We send certain transactional emails (such as sign-in and verification codes, invitations and earnings summaries) and these may include deep links that open the VENNOR desktop or mobile app via the za.co.vennor:// link scheme. You must not share these codes or links with anyone.

We are not liable for any loss arising from your failure to keep your Account credentials secure, except to the extent the loss is caused by our own breach of these Terms or our legal obligations.

5. Description of the Services

The Platform is an AI-assisted study and learning environment. Its features include the following. We may add, change, or remove features from time to time (see clause 13).

Study and AI tools

Documents and storage

You can upload and store study documents in our cloud storage (Supabase Storage):

A built-in document reader renders PDFs in the Platform.

Learning features

Progress, social and competition features

Campus Partner programme

The Campus Partner (affiliate) programme allows eligible users to earn recurring commission by referring students who subscribe to a Paid Plan. Participation is governed by the separate Campus Partner Terms.

Availability

We will use reasonable efforts to keep the Services available, but we do not guarantee uninterrupted or error-free operation. The Services may be unavailable during maintenance, updates or due to factors beyond our reasonable control.

6. AI Features - Important Terms and Limitations

The AI Features are a powerful study aid, but they have real limitations. By using them, you acknowledge and agree to the following.

AI Output may be wrong

AI Output is generated automatically and may be inaccurate, incomplete, outdated, biased or misleading. It may "hallucinate" facts, citations, calculations or sources that do not exist. You must independently verify any AI Output before relying on it.

Not professional or academic advice

AI Output is not professional advice of any kind (including legal, medical, financial, accounting or psychological advice) and must not be treated as such. It is a study aid only and is not a substitute for your own work, for qualified professional guidance, or for your educational institution's rules.

No guarantee of outcomes

We do not guarantee any particular result from your use of the Services, including any examination mark, grade, pass, qualification or academic or career outcome. Your results depend on many factors outside our control.

Academic integrity is your responsibility

You remain solely responsible for complying with the academic-integrity rules, honour codes and assessment policies of your school, university or other institution. The AI Features must not be used to commit plagiarism, to cheat in an assessment, or otherwise to breach those rules. It is your responsibility to determine whether and how AI assistance is permitted for any particular assignment or assessment. We are not responsible for any disciplinary or academic consequences that result from your use of the Services.

How prompts are processed

To provide the AI Features, your prompts, messages and the relevant Content are sent to and processed by the AI Providers (currently Anthropic and OpenAI) and our infrastructure providers, which may be located outside South Africa. This processing is described in our Privacy Policy and is carried out subject to the safeguards required by section 72 of POPIA. You should not enter information into the AI Features that you do not wish to be processed in this way, and you should avoid submitting sensitive personal information or third parties' personal information without a lawful basis.

Shared and similar output

Given the nature of AI, other users may receive output that is the same as or similar to yours. We do not represent that AI Output is unique to you.

7. Acceptable Use and Prohibited Conduct

You agree to use the Services lawfully, responsibly and only for their intended educational purposes. You must not (and must not permit or assist anyone else to):

Unlawful, harmful or infringing use

Misuse of the Platform and AI Features

Misuse involving other people and academic dishonesty

Affiliate and competition integrity

Enforcement

We may investigate suspected breaches and may remove Content, restrict features, or suspend or close Accounts in accordance with clause 11. We may report unlawful activity to the relevant authorities.

8. Your Content, Licence and Feedback

You keep ownership of your Content

As between you and us, you retain all ownership rights in your Content. We do not claim ownership of the documents, prompts, notes or other material you submit to the Services.

Licence you grant to us

To operate the Services for you, you grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence (sub-licensable only to our Sub-processors acting on our behalf) to host, store, copy, transmit, display, adapt and process your Content, and to provide it to the AI Providers, solely to the extent necessary to:

  1. operate, maintain, secure and provide the Services to you;
  2. generate AI Output in response to your inputs and feed the AI Features;
  3. improve the reliability and quality of the Services (in a manner consistent with our Privacy Policy); and
  4. comply with the law.

This licence lasts only for as long as we host the relevant Content and ends when the Content is deleted from our active systems, subject to backups and legal retention as described in our Privacy Policy. We do not sell your Content.

Your responsibility for Content

You represent and warrant that you have all rights necessary to submit your Content and to grant the above licence, and that your Content does not breach clause 7 or any law or third-party right. You are solely responsible for your Content.

AI Output

Subject to these Terms and the AI Providers' terms, and to the extent we are able to assign or pass through such rights, you may use AI Output for your own lawful, educational purposes. You are responsible for how you use AI Output, including verifying it (see clause 6).

Feedback

If you send us suggestions, ideas or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use and incorporate that feedback without any obligation or compensation to you.

9. Vennor's Intellectual Property

The Services, and all software, source code, designs, user interfaces, text, graphics, logos, the VENNOR name and brand, and all other content and materials we provide (excluding your Content and AI Output), are owned by or licensed to Vennor (Pty) Ltd and are protected by copyright, trade mark and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Services for your own lawful, personal, educational and non-commercial purposes (or, for Campus Partners, as permitted by the Campus Partner Terms).

Except as expressly permitted in these Terms, you may not copy, modify, distribute, sell, lease, publicly display or create derivative works from any part of the Services, nor remove or alter any proprietary notices. All rights not expressly granted to you are reserved by us and our licensors.

If you believe any Content on the Platform infringes your intellectual property rights, please contact us at legal@vennor.co.za with details, and we will investigate and respond appropriately.

11. Third-Party Services and Sub-Processors

The Services rely on, and integrate with, third-party services. Your use of those services through the Platform may also be subject to the third party's own terms and privacy policies, and we encourage you to review them. These third parties include:

Where you enable an integration (for example, Google Calendar synchronisation), you authorise the relevant data exchange described in our Privacy Policy, and you may disable it at any time.

We are not responsible for the acts, omissions, content, availability or terms of third-party services that we do not control. Personal information may be processed by these providers outside South Africa, subject to the safeguards required by section 72 of POPIA, as further described in the Privacy Policy.

12. Suspension, Termination and Account Closure

Termination by you

You may stop using the Services and close your Account at any time through your Account settings or by contacting help@vennor.co.za. If you have a Paid Plan, closing your Account does not automatically entitle you to a refund (see clause 10).

Suspension or termination by us

We may suspend, restrict or terminate your access to all or part of the Services, or close your Account, if:

Where it is reasonable and lawful to do so, we will give you notice and an opportunity to remedy the breach before terminating. Where the breach is serious, unlawful or poses a risk to others or to the Services, we may act immediately.

Effect of termination

On termination or closure:

For Campus Partners, the treatment of accrued and future commission on termination is governed by the Campus Partner Terms.

Clauses that by their nature should survive termination (including clauses 6, 7, 8, 9, 10, 13, 14, 15, 16, 17 and 18) survive.

13. Changes to the Services and to These Terms

Changes to the Services

We are continually improving the Platform. We may add, change, suspend or discontinue features (including AI models, plans and integrations) at any time. Where a change materially reduces a core feature of a Paid Plan you are paying for, we will give you reasonable notice and, where appropriate and required by law, an appropriate remedy such as the ability to cancel.

Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the Services, our business or the law. When we make changes:

If you do not accept a change, you must stop using the Services and may close your Account before the change takes effect. If a material change applies to a Paid Plan, you may cancel as described in clause 10.

14. Disclaimers - Services Provided "As Is"

To the maximum extent permitted by law, and subject to clause 15 and to any rights you have under the CPA that cannot be excluded or limited:

Nothing in this clause excludes or limits any warranty, guarantee or right implied or imposed by the CPA or other applicable South African law that cannot lawfully be excluded or limited. To the extent any such right applies, the Services are provided subject to those rights.

15. Limitation of Liability

Carve-outs that cannot be excluded

Nothing in these Terms excludes or limits our liability for:

Exclusion of indirect loss

Subject to the carve-outs above, to the maximum extent permitted by law we will not be liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profits, revenue, savings, data, goodwill, study time, marks or opportunity, whether arising in contract, delict (tort), statute or otherwise, even if we were advised of the possibility of such loss.

Cap on liability

Subject to the carve-outs above, our total aggregate liability to you arising out of or in connection with these Terms and the Services, in any 12-month period, is limited to the greater of:

  1. the total amount you actually paid to us for the Services in the 12 months immediately before the event giving rise to the liability; and
  2. ZAR [placeholder amount, e.g. R1,000].

Things we are not responsible for

Subject to the carve-outs above, we are not liable for loss arising from:

This clause allocates risk between us in a manner consistent with the fees charged and is a fundamental basis of our agreement.

16. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless Vennor (Pty) Ltd, its directors, employees, contractors and agents against any claim, demand, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or in connection with:

We will notify you of any claim to which this indemnity applies, and you will cooperate with us in the defence of the claim. We may, at our option, assume the defence and settlement of any such claim, in which case you will provide reasonable assistance. This indemnity does not apply to the extent the loss is caused by our own breach, gross negligence or wilful misconduct.

17. Governing Law, Disputes and Consumer Recourse

Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them or the Services are governed by the laws of the Republic of South Africa. You consent to the non-exclusive jurisdiction of the South African courts, and (subject to the consumer-recourse options below) you agree that the South African courts have jurisdiction to determine any dispute.

Resolving disputes informally first

If you have a complaint or dispute, please contact us first at help@vennor.co.za (or legal@vennor.co.za for formal notices). We will try to resolve it promptly and in good faith. Most issues can be resolved this way without the need for formal proceedings.

Your consumer rights and recourse

Where the CPA applies to you as a consumer, nothing in these Terms limits the statutory rights and remedies that the CPA gives you. In addition to approaching a court, you may have the right to refer a complaint to:

For complaints about how we process your personal information, you may also lodge a complaint with the Information Regulator (South Africa) (see our Privacy Policy and clause 19).

Nothing in this clause requires you to give up any right you have under South African consumer-protection law.

18. General Provisions and ECTA Supplier Information

Whole agreement

These Terms, together with the Privacy Policy, Campus Partner Terms, Competition Rules and any plan-specific or product-specific terms you accept, constitute the whole agreement between you and us regarding the Services and supersede all prior arrangements on that subject.

Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed to the minimum extent necessary and the remaining provisions will continue in full force.

Assignment

You may not cede, assign or transfer your rights or obligations under these Terms without our prior written consent. We may cede, assign or transfer our rights and obligations (for example, as part of a sale, merger or reorganisation of our business), provided your rights are not materially prejudiced.

No waiver

Our failure or delay in enforcing any provision is not a waiver of our right to enforce it later. A waiver is only effective if given in writing.

Notices

We may give you notice by in-app message, by email to the address linked to your Account, or by posting on the Platform. You must send formal legal notices to us at legal@vennor.co.za and at KWAMAGWAZA MISSION, MELMOTH, KWAZULU-NATAL, SOUTH AFRICA, 3835. You consent to receiving communications and notices from us electronically.

Force majeure

We are not liable for any failure or delay in performing our obligations to the extent it is caused by events beyond our reasonable control, including load-shedding or power failures, internet or network failures, failures of third-party providers, natural disasters, epidemics, war, civil unrest, governmental action or strikes.

Relationship

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us (except where the Campus Partner Terms expressly provide otherwise for that programme).

Supplier information required by ECTA

In compliance with section 43 of ECTA, the following supplier information is provided:

19. How to Contact Us

We are here to help. Please use the address that best fits your query:

Company: Vennor (Pty) Ltd (registration number 2024/814236/07)

Registered office: KWAMAGWAZA MISSION, MELMOTH, KWAZULU-NATAL, SOUTH AFRICA, 3835

Website: https://vennor.co.za

Information Officer and the Information Regulator

Our Information Officer is [Information Officer name], registered with the Information Regulator of South Africa. For privacy matters, please first contact our Information Officer at informationofficer@vennor.co.za. You also have the right to lodge a complaint with the Information Regulator (South Africa):

For more detail on how we process your personal information and on your data-subject rights under POPIA, please see our Privacy Policy.

Last updated: 16 June 2026. Version 1.0.0.

20. Terms for Students

This section applies to you as a student using VENNOR to learn and study. It is additional to the platform-wide terms set out above, which apply to every user. Please read those platform-wide terms first - this section does not replace them, it adds to them.

A study aid, not a substitute for your own work

VENNOR is a study aid. As explained in the AI Features clause above, AI Output may be inaccurate or incomplete and must be independently verified before you rely on it. You remain responsible for your own learning, and we do not guarantee any mark, grade, pass or other academic outcome.

Academic integrity is your responsibility

You are solely responsible for complying with the academic-integrity rules, honour codes and assessment policies of your school, university or other institution. It is your responsibility to determine whether, and how, AI assistance is permitted for any particular assignment or assessment. You must not use the Services to plagiarise, to cheat, or otherwise to breach those rules, and we are not responsible for any disciplinary or academic consequence of your use of the Services.

Your study content

You keep ownership of the notes, documents, prompts and other Content you create or upload. You are responsible for what you submit, and you must not upload another person's work, materials or personal information without a lawful basis and their permission.

Younger students

If you are between 13 and 17 years old, you may only use the Services with the consent of a parent or legal guardian, including consent to any payment, as set out in the eligibility clause above.

Fair use

Use the Services for your own genuine study. Do not share your Account, manipulate streaks or study tracking, or resell or commercially exploit your access.

21. Terms for Campus Partners

This section applies to you as a Campus Partner in the VENNOR affiliate programme. It is additional to the platform-wide terms set out above, which apply to every user. You must read and comply with those platform-wide terms first - this section does not replace them. The detailed operational rules of the Programme (eligibility, your affiliate code, how commission is calculated, the earnings ledger, withdrawals and FICA identity verification) are set out in the separate Campus Partner Terms document, which also forms part of your agreement with us.

A relationship of trust

The Campus Partner programme is a relationship-based partnership. We work with you on the basis of mutual trust and good faith, and you must tread accordingly. We monitor Partner accounts and activity on an ongoing basis to make sure that Partners stay in line with our platform standards, our brand and these Terms. By participating in the Programme, you consent to this monitoring.

Keep your account accurate and up to date

You have a legal responsibility to keep your account and payout information accurate, complete and up to date at all times - including your contact details, banking details, tax (SARS) details and identity-verification (KYC) records. We are entitled to rely on the information on your Account. We are not responsible for any payment that is delayed, misdirected or withheld because your details were out of date, incomplete or incorrect, and you indemnify us against any loss arising from that.

How payments are processed

Commission you earn is recorded in your earnings ledger and, once it meets the minimum payout threshold and your FICA verification is complete, is paid in South African Rand (ZAR) to the South African bank account on your verified Partner profile, through our licensed payment partner. We aim to process payouts within our normal payout window of approximately the 15th to the 25th of the relevant month.

Third-party payment timing (Play Store, App Store and others)

Some commission is funded by amounts we receive from third-party payment channels - for example, subscription revenue collected through the Google Play Store, the Apple App Store, or other app-store or third-party billing platforms. Money collected through those channels often reflects in our account late, after the third party's deductions and on its own settlement timetable, which we do not control. Where a payment due to you depends on funds that reflect late from such a third party, that payment may be made outside the normal 15th-25th window and will instead be settled in a following payout cycle once the funds have cleared to us. A delay of this kind does not entitle you to interest or to any additional amount.

Aligning your content (social media)

The partnership is heavily reliant on social media. As long as you keep your promotional content educational, lawful, honest and aligned with the VENNOR brand and these Terms, we are glad to keep you on as a Partner. Content that is misleading, unlawful, harmful, off-brand, or that misrepresents VENNOR or the Programme, puts your participation at risk.

Suspension, banning and termination

We may suspend, restrict, ban or close a Partner account and end your participation in the Programme where you breach these Terms, the Campus Partner Terms or the platform-wide terms; where we reasonably suspect fraud or abuse (including self-referral, fake or duplicate accounts, or fabricated referrals); or where your conduct or content is not aligned with our platform standards. We reserve the right to end the partnership at any time.

When your account is banned or your participation is ended:

Your right to appeal

If you believe your account was suspended, banned or terminated in error, you may appeal by email to partners@vennor.co.za (or help@vennor.co.za). Set out your account details and why you believe the decision was wrong. We will consider genuine appeals in good faith, but our decision following an appeal is final.

For the full operational rules of the Programme - your commission entitlements, the earnings ledger, withdrawals and FICA verification - please read the separate Campus Partner Terms.